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"Good practice but waiting room music too loud"

About: Kenyon Medical Centres

Medically good. Waiting experience awful. Due to loud non descript music being played in Waiting area, which forces people to attend to know when they are called in. I had to wait in the corridor to (partially) escape the music, but then the physio had to leave his room to get me. Would prefer quite room or escape room with announcements made when called in.

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Responses

Response from Kenyon Medical Centres 6 months ago
Kenyon Medical Centres
Submitted on 10/12/2024 at 10:46
Published on nhs.uk at 10:46


Dear Mr Lewis,

Thank you for taking the time to write a review. Patient feedback is important to us and your comments which be passed on. Please be aware music is played within the reception area to help dampen any noise/conversations held in clinical rooms.

Kind regards

Kenyon Medical Centres

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