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It was fast, thorough and informative

Posted By rcdsal139

"It was fast, thorough and informative"

About: Fife Community Services / Rapid Cancer Diagnostic Service (RCDS)

(as a staff member posting for a patient/service user),

Following a referral from my GP I was very impressed with the service I received from the RCDS team at the Victoria Hospital, Kirkcaldy. It was fast, thorough and informative.  Whilst the speed of the pathway was excellent, I must also mention the staff who were very approachable throughout the whole process.  This was very reassuring for me and my friends and family.  Although my results were clear I still have stomach issues which are being investigated and I am on a lifestyle programme.  Thanks for a very impressive service delivered by caring and professional staff. 

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Responses

Response from Murdina MacDonald, Lead Cancer Nurse, Cancer Services, NHS Fife 8 months ago
Murdina MacDonald
Lead Cancer Nurse, Cancer Services,
NHS Fife

Submitted on 18/12/2024 at 08:44
Published on Care Opinion at 08:44

Dear rcdsal139,

My name is Murdina MacDonald. I am the Lead Professional Nurse for RCDS. Thank you for taking the time to share your experience with our team. We are grateful for your kind words and delighted to hear that the care you received had such a positive impact on you and your loved ones.

It’s wonderful to know that you found the pathway fast, thorough, and informative. We understand how important it is to reduce waiting times during what can be an anxious period, and it’s reassuring to hear that our efforts made a difference to you.

Your appreciation of our staff as approachable and caring means so much to us. We strive to create an environment where patients feel supported and at ease throughout their journey, and it’s heart warming to know that this was your experience.

We acknowledge that even though your results were clear, ongoing symptoms can still be challenging and we hope that the ongoing investigations and your lifestyle programme bring you the clarity and relief you need.

Your feedback is encouraging to our team, and I will ensure your kind words are shared with them. It’s experiences like yours that inspire us to continue delivering compassionate, professional care to every patient we meet.

Thank you again for your thoughtful message, and we wish you the very best on your continued health journey.

Warm regards,

Murdina

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