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Helped with new exercises that suit my health

Posted By Jennifery

"Helped with new exercises that suit my health"

About: Ayrshire Central Hospital / Physiotherapy

(as the patient),

I have been troubled with back and neck pain for long time and was scared to do certain things and exercise was terrifying. but i went to physio at Ayrshire Central in Irvine. The staff were so understanding and supportive. They pushed me to to exercises i wouldn't have thought of but not too far.

It was hard to start with but through time got easier. I would like to thank the team for giving me advice and help and support through my 6 sessions. It has helped with new exercises that suit my health and for helping me through the full sessions. I would never have pushed myself in that way. 

I do hope this service stays and helps lot more people. 

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Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 6 months ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 17/12/2024 at 11:06
Published on Care Opinion at 11:06

picture of Pamela Gibson

Dear Jennifery

Thank you so much for taking the time to share feedback on your healthcare experience.

I am sorry to hear that you have been troubled by back pain for a long time. It is, however, heartening to hear that the Physiotherapy Team at ACH were able to listen to you, assess your symptoms and provide you with some suitable exercises to hopefully improve this for you. This is a lovely example of the person centred care that we strive to deliver.

Our staff really appreciate receiving feedback from their patients and it will be my pleasure to ensure your lovely comments are shared with the Physiotherapy Team. I know they will be delighted to receive this and it will be really encouraging for them to know that you felt so well supported by them.

Please accept my best wishes and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

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