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Lovely rapport and made us both feel at ease

Posted By 123ex86

"Lovely rapport and made us both feel at ease"

About: Queen Elizabeth University Hospital Glasgow / Ultrasound Scan (Maternity)

(as a service user),

Attended QEUH for an antenatal ultrasound scan.

The consultant obstetrician performing the scan (Dr Hendry) was friendly, professional and informative. She spoke to my husband and I throughout the scan, explaining what she was doing and what we could see.

Dr Hendry had a lovely rapport and made us both feel at ease. She provided helpful advice about delivery and other aspects of the pregnancy.

Thank you so much for the wonderful care. 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 6 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 19/12/2024 at 12:15
Published on Care Opinion at 12:15

picture of Kevin Torbet

Dear 123ex86

Thank you so much for sharing your positive experience of attending the Queen Elizabeth University Hospital. We are delighted to hear that Dr Hendry provided you with such excellent care during your antenatal ultrasound scan.

Your kind words about her friendly, professional, and informative approach, as well as the reassurance and advice she offered, are truly appreciated. It's wonderful to know that both you and your husband felt at ease and well supported throughout the process.

We will ensure that your feedback is shared with Dr Hendry and the wider obstetrics team, as it will mean a great deal to them to know they made such a positive impact on your experience.

Thank you once again for taking the time to let us know, and we wish you all the best for the rest of your pregnancy and delivery.

Kind regards

Kevin

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