"Very Poor Service Worse Since Merger "

Since merger the ability to see a doctor or even a nurse is extremely difficult. Everything is being blamed on Covid but things actually got worse with the merger. Recently introduced a new phone option but still no difference. Just told to log problems online and will be sorted in two days. Did this and waited five weeks for a response even called twice to chase up to be told it hadn’t been looked at yet after two weeks, then that the gp was calling me but this appointment wasn’t on my notes so no idea when or if could answer. Finally got a call from an unknown gp who’s now panicking as issues been left so long. Wants urgent bloods but again no appointments. Finally sort a blood appointment for three weeks time to be told the gp has booked me in to go through the results again nothing on my notes. But the bloods won’t even be back by then and be closed for Christmas after. So you can’t ring, log issues online but nobody looks at them for over a month, you can’t get a phone call or a face to face and even blood tests are easy to book. What’s the point and you wonder why people end up going to A&E or deteriorating as can’t even get to see a gp let alone their named gp as no continuity of care anymore. Working you can’t sit on the phone for days on end to get through to anyone then not know when anyone will get back to you as nothing is noted on your records. Communication definitely needs improving and access to a gp or nurse.