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"He was very helpful, very professional, understanding"

About: Ealing Talking Therapies

(as the patient),

This year I lost my mother and my brother in law within 6 months of each other.

I was very depressed and need some support / psychological help.

I was referred to Ealing Talking Therapies

I had regular therapy sessions with therapist Lucci.

He was very helpful. Very professional. Understanding very well the state that was in and how I felt. Compassionate. He was the only person that I could talk to because I didn't want to bother my family. They also were going through the grieving process.

He gave me lots of advice and introduced  me to cognitive therapy in order to organise better some aspects of my life. I learned a lot from him  and that helped me to improve my emotional, mental and even physical state. Very grateful to him and would not hesitate to recommend him to anyone needing counselling as I could see myself going to him again.

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Responses

Response from Paul Gibbs, Patient Experience Lead, West London NHS Trust 5 months ago
Paul Gibbs
Patient Experience Lead,
West London NHS Trust
Submitted on 17/12/2024 at 13:39
Published on Care Opinion at 13:39


Dear footballrm89

Thank you for your kind feedback.

We are so pleased to hear your thanks for the support the therapist gave towards your improved wellbeing.

Your feedback is greatly appreciated and your kind words about our staff have been passed to the team concerned.

Once again, thank you for taking the time to write to us.

Kind regards

Paul Gibbs

Patient Experience Lead

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