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"Great Endoscopy Experience"

About: New Victoria Hospital / Endoscopy

(as the patient),

I had a gastroscopy and colonoscopy today under Mr Alwahid's care at Glasgow's New Victoria Hospital. The Endoscopy unit staff (particularly Gillian Smith) and scope room staff were amazing: so friendly and caring. Really went the extra mile. Mr Alwahid was also lovely and did a great job to the degree that I was able to have both tests without sedation or pain relief (my choice). First class!

The only downside worth mentioning was that the appointment times were misleading: I was told when i booked the slot that my appointment was the time I'd get the tests, so to arrive early, but when i arrived I was told I was 5th on the list. However, this is a booking issue, and nothing to do with the Endoscopy staff (who actually took me early: thanks again!)

Hopefully I won't need these tests again, but I'd be happy to come back here for them if I did! 

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Responses

Response from Margaret Barlow, Interim Lead Nurse, Endoscopy, NHS Greater Glasgow and Clyde 5 months ago
Margaret Barlow
Interim Lead Nurse, Endoscopy,
NHS Greater Glasgow and Clyde
Submitted on 13/12/2024 at 09:34
Published on Care Opinion at 09:34


Hi Capeofgoodscope

Many thanks for taking the time to write in with your feedback re your visit to our endoscopy department at the New Victoria. All our staff strive to make each patient's journey as pleasant as possible when attending for procedures. I will certainly pass on your thanks to them.

I am disappointed to hear that there was an issue with your appointment time but will share your feedback with the Admin team to allow us to make improvements.

Once again thank you for your feedback.

Regards Margaret

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