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"Professional approach, kindness, and involvement"

About: Queen Margaret Hospital / Minor Injuries Unit Victoria Hospital / Admissions Unit 1 (Emergency Medical)

(as the patient),

I had a bad fall and had to go to the Minor Injuries Clinic in Dunfermline. There they took an X-ray and found I had fractured my pubic rami. I was in a lot of pain. I had to be transferred to Victoria Hospital in Kirkcaldy.

Unfortunately because Victoria Hospital was so busy I had to stay overnight on a trolley in the Minor Injuries Unit. I was transferred to Victoria Hospital the next morning.

Although this was a difficult experience for an 87 year old woman, I wanted to write to praise all the staff I saw and dealt with over the two days. Sitting at my daughter's home with my hospital-provided Zimmer frame, I am full of nothing but gratitude for how helpful and interested all the nurses were in making me comfortable and pain-free.

Their professional approach, kindness, and involvement was so reassuring. Although they were busy, they still managed to make me feel that they really cared about me as an individual... and all done with a sense of humour which really helped me. 

I hope you will pass this information onto Esther (who I understand is in charge of all the nurses).

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Responses

Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife 5 months ago
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife
Submitted on 23/12/2024 at 10:22
Published on Care Opinion at 10:22


picture of Siobhan Mcilroy

Dear Evelyne

My name is Siobhan McIlroy and I am the Head of Patient Experience in NHS Fife. I am sorry for the delay in you receiving a response.

Thank you for taking the time to share your experience following your fall and subsequent treatment at the Minor Injuries Clinic and Victoria Hospital. I am truly sorry to hear about the challenges you faced during your visit this must have been very difficult when you were in so much pain.

However, I am very grateful for your kind words about our staff. It’s heartwarming to know that despite the difficulties, our nurses were able to provide you with comfort, care, and a sense of humor during your stay. Your recognition of their professionalism and kindness means a great deal, and I will certainly pass your feedback on to Esther and the entire nursing team.

I hope you continue to recover well at home with your Zimmer frame. Wishing you all the best for your recovery, Siobhan.

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