"Extremely disappointed"

This week I had an appointment with the GP. Several issues discussed however following a medical condition in pregnancy the GP requested fasting bloods to be booked at reception for this week or next. I attempted to contact the GP reception whereby I was informed there was no bloods appointments until 2025. I apologising stating I had just spoke to the GP and they were urgent. The receptionist informed me in an unprofessional manner they had been messaging the Gp back and forward where the Gp stated they needed to be done with reception, blocking this and stating there was no space to book as the nurse needs a break too. Reception suggested I phone in the morning when the nurse would be in.

Again I phoned in the morning, several calls with still no appointment. The first appointment offered was 1130 but I feel it is unacceptable for a pregnant patient to fast from midnight to 1130 appointment. In the next phonecall it was changed to 1030. Still unacceptable. I believe these should be prioritised first thing. Next the receptionist offered a 15-20 mile away blood drive through if these bloods were deemed so urgent. When a patient's surgery is walkable this is not a feasible solution. Reception also stated other pregnant women went for fasting bloods after 10am so I should do the same. Unacceptable.

I asked to speak to a nurse or practice manager who did not appear to be working. Again reception stated the practice manager would be in Monday/ Tuesday. When pressed they said they were uncertain if the line manager would be able to contact myself or take my call on Monday or Tuesday. I have found the whole experience stressful and frustrating and poor practice. Excellent health care has not been delivered on this occasion.

I still have no appointment or even an idea if I will get an appointment next week. Therefore I will not know if I need further investigations until these bloods have been done. I'm extremely disappointed in the conduct from the reception team.