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"Very impressed by the Ward, the staff and environment"

About: Aberdeen Royal Infirmary / Urology (Bladder and Urinary problems)

(as a relative),

My Husband was admitted to Urology for a Radical Robotic Prostatectomy to treat Prostate Cancer. We had to travel from another region for this as it's not a procedure being carried out in our area at the moment.

All the staff we met at ARI from the staff at the Surgical Admissions Unit to the staff in Ward 209 were brilliant. They made my very nervous Husband feel safe, comfortable and welcome. The Anaesthetist that came to see him pre op (Paul I think. Forgive me if that's wrong) was so very thorough and nice. He made sure My Husband was well informed without making him feel afraid. He took on board my worries and listened and answered any questions we both had.

The Trainee ODP was also very kind and very sensitive by giving us some privacy to say our see you later.

Mr Lam the Consultant Urologist was excellent. Very informative, straightforward and genuinely cared about My Husband. He gave us a huge amount of information to enable us to understand the process from diagnosis, treatment, post op care and planning.

Ward 209 staff were so very kind and professional. As a fellow Health Practitioner from another region I was very very impressed by the Ward, the staff and the overall environment.

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Responses

Response from Cath Armstrong, Nurse Manager, Haematology and Oncology, NHS Grampian 6 months ago
Cath Armstrong
Nurse Manager, Haematology and Oncology,
NHS Grampian
Submitted on 23/12/2024 at 14:24
Published on Care Opinion at 14:24


Dear Mr T's wife

Thank you for taking the time to give us lovely feedback on you and your husbands experience of being cared for in ARI

I am delighted to hear that both you and your husband were treated professionally and with kindness in ward 209. Your feedback has been shared with staff. The team appreciated your kind words

I hope your husband is recovering well after his surgery

Kind regards

Cath

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