"Don't bother phoning"

I have tried to phone a half-dozen times over the past few months, and everytime I get "you are number 1 in the queue", but the phone is never answered. It doesn't matter when I call (8 o'clock sharp, or later in the day) or how long I wait in the queue (15 minutes, 30 minutes, etc), I am perpetually "number 1 in the queue". I can only surmise that the practice has rigged it this way?