"Once past appts... fine"

About: Heathview Medical Practice Heathview Medical Practice Tamworth B77 2ED

Posted via nhs.uk 7 months ago

Very very difficult to get to see a doctor, but once you get an appt, the team are very good. Appointment system is woeful. Lines open and within 5 minutes, the voice system changes and you won't get an appointment. The Doctor I saw today though was a breath of fresh air. Very pleasant and was concerned with my health issue. Very pleased with this part of my experience today.

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Heathview Medical Practice

Submitted on 17/01/2025 at 12:57

Published on nhs.uk at 12:57

Dear Ian,
Thank you for your feedback. We’re glad to hear you had a positive experience with the doctor and felt well cared for. We also understand your frustration with the appointment system, we now have eConsult available, head to the website and fill in a simple form and we will get back to you within 24 hours or sooner. Your comments are valuable as we continue to improve our services.
kind regards
Operational Manager

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Once past appts... fine

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