"Preassessment morefield city road Discriminate…"

i went to the pre-assessment department of cataract surgery. the receptionist, a young african girl, was very rude. patients are given time from 9 o'clock, but staff do not start work until nine thirty and just enjoy themselves. if any patient says that, they all become togather and misbehave with the patient and put the patient in trouble, such as trying to delay the operation by asking for unnecessary investigations to the gp and other hospitals. management of the hospital needs to check from nine am in the morning what staff are doing and train them to be kind to diversity. staff don't know any respect, and great discrimination occurs as they are protected by nhs. just check and rectify we pay tax and deserve some sort of timely service and respect not negligence and discrimination by hospital staff.