"Risk to my Husband"

About: Whiston Hospital / Respiratory medicine Whiston Hospital Respiratory medicine Prescot L35 5DR

Posted by Ward 2D (as other), 7 months ago

My husband had been in hospital for a number of weeks profoundly poorly. He received very good care most of the time except for a few occasions when the care and response from nursing staff was to say the least appalling. Eventually he was discharged, but sadly readmitted a couple of weeks later onto 2D from resus.
From the moment he entered this ward, his care, monitoring, medication (dosage, times etc), professionalism, work ethic and several other aspects concerning the nursing staff on the ward was, in my opinion, disgraceful and nigh on negligent. Even after raising concerns about only 1 qualified (agency) nurse (on their own) and 1 auxiliary to cope with 27 patients on night shifts, some extremely ill like my husband, there was no change or effort to rectify this. I hand on my heart felt my husband's life was in danger of a night the whole week he was in there.

More about:

Do you have a similar story to tell?

Responses

Mersey and West Lancashire Teaching Hospitals NHS Trust

Submitted on 10/12/2024 at 15:22

Published on Care Opinion at 19:01

Hello,
Thank you for taking the time to provide your feedback, we are really sorry to hear about your experience. If you would like us to investigate this further we will be happy to do so, please contact PALS on pals@sthk.nhs.uk, alternatively you can call them on 0151 430 1376 and a PALS officer will be happy to support you.
Take care,
Patient Experience and Inclusion team

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Mersey and West Lancashire Teaching Hospitals NHS Trust

Update posted by Ward 2D (other) 7 months ago

Thanks for your reply but. I feel it would be absolutely futile contacting PALS, as I did raise my concerns with them and had no response. I feel the staff on some wards close ranks making it unlikely that anything reported directly to them is passed on or acted upon either. As prior to contacting PALS, I had raised concerns and made a complaint about the care my husband was given. Again.. nothing was done and nothing rectified.

Mersey and West Lancashire Teaching Hospitals NHS Trust

Submitted on 11/12/2024 at 11:25

Published on Care Opinion at 14:07

Hello, I do apologise that you had this service with the PALS team. The next option would be to make a formal complaint. You can contact the formal complaints team on
0151 430 1427 or 0151 430 1167 or email complaintsteamDL@sthk.nhs.uk

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Mersey and West Lancashire Teaching Hospitals NHS Trust

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

Text size

Theme

Language

Risk to my Husband

"Risk to my Husband"

Responses

Update posted by Ward 2D (other) 7 months ago

Keyboard Shortcuts

Opinions
Next Response	j
Previous Response	k