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Was treated well and customer care was excellent

Posted By MGarry

"Was treated well and customer care was excellent"

About: Altnagelvin Area Hospital / Clinical Research Team (C-TRIC )

(as a service user),

Clinical trial through Western Trust at C-TRIC - great service and was v well treated.

After full programme I amPleased with service and follow up treatment.

Hopefully feedback will be positive though I am still coughing. Hopefully trial will benefit someone.

Was treated well and customer care was excellent. Detailed explanation from staff and great attention to detail. Staff really care. 

Would definitely consider another trial were an appropriate one to come up. 

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Responses

Response from Kathryn Ferguson, Research Physiotherapist, Research & Development, C-TRIC, Altnagelvin Hospital, WHSCT 7 months ago
Kathryn Ferguson
Research Physiotherapist, Research & Development, C-TRIC, Altnagelvin Hospital,
WHSCT

Submitted on 09/12/2024 at 13:12
Published on Care Opinion at 13:37

picture of Kathryn Ferguson

Hello MGarry, my name is Kathryn Ferguson, Research Physiotherapist. Thank you so much for taking the time to give such nice feedback regarding your experience of clinical trials in C-TRIC, WHSCT.

I am so happy to hear you are pleased with our service and the follow up treatment you received. It is lovely to hear you feel you were well treated and cared for. I hope to meet you again if a suitable trial were to become available.

I have shared your story with my Manager and all my research colleagues.

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