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"The advantages of a Multi-disciplinary Team"

About: General practices in Greater Glasgow & Clyde

(as the patient),

I injured my lower back a few weeks ago, which was very painful and limited my mobility.  After returning from a week's holiday abroad, my condition had only slightly improved and I was concerned about long-term damage to my back and also my knees, as I felt that I was putting additional pressure on other joints.

I contacted my GP practice (Bishopton Health Centre) at the end of November, requesting a Physiotherapy appointment and was given a very prompt date for the start December.  My consultation was with a very helpful Advanced Nurse Practitioner (ANP) who checked my posture and flexibility before offering practical advice and signposting me to some Lower Back exercise videos on the NHSGGC internet. I now have an exercise plan in place, without having a prolonged wait to see a Physio, and am already feeling the benefit of the ANP's guidance.

I rarely visit my GP Practice, but noticed a rolling Powerpoint presentation on a TV screen in Reception, providing clear, helpful advice on the process relating to various areas, eg, MSK, Fit Notes, Pregnancy, the Appointment itself, Rheumatoid Arthritis etc.

What a brilliant way to free up the GP's time to deal with complex/urgent cases, and provide a speedy service to patients!!

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 6 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 13/12/2024 at 10:34
Published on Care Opinion at 10:34


picture of Kevin Torbet

Dear Hapmw66

Thank you for sharing your positive experience of attending Bishopton Health Centre and the care you received for your lower back injury. It’s heartening to hear that the Advanced Nurse Practitioner (ANP) provided thorough support, practical advice, and effective guidance, helping you begin your recovery promptly. We're especially glad that the exercise plan is already showing benefits.

At NHS, we aim to ensure that patients receive the right care from the right healthcare professional at the right time. The proactive approach demonstrated by Bishopton Health Centre, including their use of ANPs and resources such as exercise videos, reflects our commitment to innovation and efficiency in patient care.

We also appreciate your recognition of the informational PowerPoint presentation in the reception area. Educating patients about services and processes empowers them to make informed decisions and helps streamline access to care.

I will be delighted to pass on your thanks to the team who I'm sure will be touched to hear you had such a positive experience while under their care.

Kind regards

Kevin

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