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"The service is exceptional"

About: Fife Community Services / Rapid Cancer Diagnostic Service (RCDS)

(as a staff member posting for a patient/service user),

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I must thank the RCDS unit for their exceptional service after my referral. I had a home accident and fractured my collar bone and ribs and was admitted to the A&E department for an X-ray.  This resulted in me being referred to the RCDS team for further tests.  Of course this made me anxious as I had no idea why I was being referred to the RCDS unit. The staff were excellent, they handled everything with amazing speed.  This was particularly helpful as I was due to go on holiday and was at the point of cancelling all my plans.  Within days I had an appointment for a CT scan and the results.  My results were clear.  I went in holiday with a clear mind and must thank all the staff for their care and attention.  I am still waiting for further tests from other hospital departments but without doubt the RCDS service is exceptional. 

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Responses

Response from Murdina MacDonald, Lead Cancer Nurse, Cancer Services, NHS Fife 6 months ago
Murdina MacDonald
Lead Cancer Nurse, Cancer Services,
NHS Fife
Submitted on 04/12/2024 at 15:46
Published on Care Opinion at 15:46


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Dear rcdsal135,

My name is Murdina MacDonald, I am the Professional lead Nurse for RCDS. Thank you for sharing your experience. I’m glad to hear that despite the unexpected referral and your anxiety around it, our team was able to support you with such efficiency and care. We are delighted the speed of your CT scan and receiving clear results not only gave you peace of mind but also allowed you to proceed with your holiday plans. It’s wonderful that the team helped ease your worries in such a timely manner.

I hope the rest of your tests go smoothly and wish you all the best for your future.

Warm Regards

Murdina

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