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"possible misdiagnosis of high eye ball pressure"

At CHEC slough, I had what seemed a cursory check on my eye ball pressure. The optician used a pipet to blow air on to my eyeballs just once each time and based on visual observation from that, diagnosed I had high eye pressure and I needed to take Monopost eye drops for the rest of my life. Later during a routine eye test at Windsor Vision Express, they used a big machine to do several puffs of air and diagnosed me with normal eye ball pressure. I then arranged a test at CHEC Battersea in November 2024 and they used a hand held device to give my multiple puffs of air in less than a second. The optician said I had normal eye ball pressure, and he also said 2 tests of eye ball pressure spread over several days should be done before diagnosing high eye ball pressure.

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Response from Community Health and Eyecare Limited 5 months ago
Community Health and Eyecare Limited
Submitted on 22/01/2025 at 14:17
Published on nhs.uk at 14:17


Dear Roderick McMillan,

Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. Our patients are our utmost priority, and we value all feedback.

We never wish for our patients to feel dissatisfied and strive to ensure our patients are cared for and remain well informed throughout their treatment. We are again sorry to hear of your dissatisfaction.

If you would like to discuss your appointment outcome or have any other questions, please do not hesitate to call us on 0344 264 4160 or email customerservices@communityeyecare.org.uk

Kind regards,

CHEC

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