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"The doctors could not have been any quicker and better"

About: Royal Hospital for Children (Glasgow) / Accident & Emergency

(as a parent/guardian),

After being seen by our gp last week and being sent away with a viral infection, my son took quite unwell. He had a swollen lymph node on his neck that became infected very quickly, swollen & red.  He would not move his neck and was very upset so we made our way into the children a&e where we were seen by a nurse very quickly, then shortly after that we were put into a cubicle and assessed.

The doctors could not have been any quicker and better at giving us a diagnosis and medication to treat his infection. We were sent home with antibiotics and honestly this is the best experience we have ever had with the nhs and I cannot thank the hospital enough for the care we received. 

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Responses

Response from Coral McGowan, Patient Services Manager, Women & Children's Services, NHS Greater Glasgow and Clyde 7 months ago
Coral McGowan
Patient Services Manager, Women & Children's Services,
NHS Greater Glasgow and Clyde
Submitted on 12/12/2024 at 09:11
Published on Care Opinion at 09:11


picture of Coral McGowan

Dear cricketwc78

I was very sorry to read that your son has been poorly, and that as a result he needed to visit our Emergency Department.

It was reassuring to know that he was triaged quickly by our nurse and then assessed promptly by the medical staff and provided with the treatment he needed.

Receiving your feedback has meant an enormous amount to our team, it was so kind of you to share your positive experience of care. Your thoughtful comments have been shared with our ED team, and a note of thanks passed to them by our Director, Jamie and General Manager, Melanie by way of recognition of the good work undertaken.

I hope your son is now feeling much better.

Sending warmest best wishes

Coral

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