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After finding it everything has been fine

Posted By omegarw88

"After finding it everything has been fine"

About: Rapid Access Assessment Clinic (RAAC)

(as the patient),

There is no signposting anywhere to find RAAC. 

Even the staff we encountered didn't know where I needed to be.  The cardiac ward tried to help and even called to find out where we should go. 

It needs to be on the signs or detailed instructions given when you are discharged. 

After finding it everything has been fine and the staff are competent, compassionate and utterly fantastic.  Even the lunch was good. :)

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Responses

Response from Diane Brands, Advanced Nurse Practitioner, ambulatory emergency care, NHS Grampian 5 months ago
We are preparing to make a change
Diane Brands
Advanced Nurse Practitioner, ambulatory emergency care,
NHS Grampian

Submitted on 05/12/2024 at 19:41
Published on Care Opinion on 06/12/2024 at 09:08

Hello,

Many thanks for taking the time to provide feedback on your experience in the RAAC area. It is really helpful to have feedback regarding wayfinding to RAAC. This is definitely something we will look into as a department to see how we can provide better signage for the area as I appreciate coming into hospital is a distressing experience without then struggling to find where you are meant to be.

I will pass on your feedback regarding the staff, they will appreciate hearing your experience once on the ward. I hope you are recovering well, and if you have any further comments relating to your experience in RAAC then please don't hesitate to get in contact, my email address is diane.brands@nhs.scot.

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