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"Indifference of treatment towards different ethnic groups"

About: Glasgow Royal Infirmary / Short Stay Medical Ward (Ward 46)

(as a service user),

I am writing to express my deep concern regarding the treatment of Black patients within ward 46. It has come to my attention, through personal experience and the accounts of others, that there are instances where care needs are ignored for extended periods, as staff appear to prioritise other patients deemed to be of higher importance.

During my time in the ward, I experienced significant delays in receiving necessary care, which I believe was influenced by the colour of my skin. I felt that my needs were not taken seriously, and despite multiple requests for assistance, I was often met with indifference. This lack of attention and care is not only disheartening but also raises serious questions about the equitable treatment of all patients within this facility.

I urge you to investigate these practices and ensure that all patients, regardless of their background, receive the attentive and respectful care they deserve. It is crucial that staff is trained to recognise and address biases that may affect patient care.

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Responses

Response from Julie Caldwell, Lead Nurse, Ward 46, Glasgow Royal Infiramry, NHS Greater Glasgow and Clyde 7 months ago
Julie Caldwell
Lead Nurse, Ward 46, Glasgow Royal Infiramry,
NHS Greater Glasgow and Clyde
Submitted on 04/12/2024 at 09:31
Published on Care Opinion at 09:57


I am sorry to hear you feel this way. Inclusive care is something the ward delivers well and we are a diverse team of different races, backgrounds and beliefs. This is never something we have encountered before. The ward has lately had staffing challenges and perhaps this could have attributed to your feelings that your care lacked speed, however I am certain this would not have been due to the colour of your skin, as you stated.

I would like you to make contact to discuss your experience and understand if there are any improvements we can make. Julie.caldwell@ggc.scot.nhs.uk

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