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I have nothing but praise for everyone

Posted By normform

"I have nothing but praise for everyone"

About: Trauma & orthopaedics / Orthopaedic National Treatment Centre

(as the patient),

I had a replacement hip operation in June this year. The pre-assessment care was very thorough and I could not have been treated any better. The operation went well at the National Treatment Centre at Victoria Hospital in Fife. Again the treatment and care was 1st Class.

Unfortunately after a couple of falls and 3 dislocations I am in need of a further operation, which I'm glad to say is going to take place only 8 days after my 3rd dislocation. The speed at which the new operation was organised and all preps done was amazing. I can only thank the nursing and administration team for their hard work in making it happen so quickly. The tireless dedication and the hard work of all the NHS staff is something to admire and to thank them for. 

Particular thanks to nurse Giulio in the Victoria pre-assessment unit for the quick but thorough assessment to get me to see the consultant in time for the operation time and date to be speedily arranged. I have nothing but praise for every one of the porters, nurses, doctors and the administrators that have had to deal with my many admissions this year.

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Responses

Response from Tanya McBain, Charge Nurse, National Treatment Centre (orthopaedics), NHS Fife 7 months ago
Tanya McBain
Charge Nurse, National Treatment Centre (orthopaedics),
NHS Fife

Submitted on 02/12/2024 at 16:02
Published on Care Opinion at 16:02

picture of Tanya McBain

Hello Normform,

Thank you for taking the time to leave this wonderful feedback.

My name is Tanya McBain and I am one of the charge nurses here at the National Treatment Centre ward.

I am delighted to hear that you operation went well in June and you felt your treatment was first class. We aim to deliver the highest standard of quality care to all of our patient's.

I am saddened to hear that you have been experiencing falls and dislocations since this time. But very pleased to hear that a new operation has been organised in such quick time since your recent dislocation. We really appreciate all the feedback given.

We look forward to your return if you are due to have your next operation within the NTC. I will share this feedback with all of our colleagues.

Wishing you all the best while you wait for your next operation.

Tanya

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Response from Porter Manager, Corporate Services, NHS Fife 7 months ago
NHS Fife

Submitted on 02/12/2024 at 16:08
Published on Care Opinion at 16:10

Thanks so much for the feedback, I will pass this on to the Porters its much appreciated that you have taken the time to give feedback. I am sorry to hear about your couple of falls and dislocations, I hope you are on the mend, take care and best wishes for the future, thanks again

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