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"I felt the midwives were very rude, not helpful"

About: Maternity care (wards 68, 72 &73) / Maternity Out Patient Department

(as a service user),

This is my story...I guess it not any different from other in my wardrobe.

I gave birth to a beautiful angel two weeks back...this was at the Princess Royal Hospital at Scotland ... specific to ward 68.

First there was no clarity on the date until few days before I was supposed to be admitted to the hospital. The midwives at the the health centre were so good, always welcoming and there to hear me .. Special thanks to two beautiful midwives, one was  really special, she is a gem and a very kind hearted midwife, the best...she was a kind soul and was very helpful to ease me 🙏 . The other was also kind. Thank you.

But here I share bad or worse feedback for the ward 68 at  Princess royal maternity. I felt the midwives were very rude, not helpful...I have been blessed with good ppl but this experience was bad at the hospital and some of these staff members made me feel sad. I feel the staff at PRM really need to do something...they didn't respond to the bell or responded after long and behaved as if they're doing a big favour..I was a C-section and needing support but staff member there did not seem to be bothered.

When U new mom or even when you becoming a mom u always need care but I felt the midwives I met were far away from that...they even forgot to give me medicines...that like unacceptable 😭. Worst experience.

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Responses

Response from Tracy Orr, Lead Midwife, Princess Royal Maternity, NHS Greater Glasgow and Clyde 8 months ago
Tracy Orr
Lead Midwife, Princess Royal Maternity,
NHS Greater Glasgow and Clyde
Submitted on 02/12/2024 at 15:29
Published on Care Opinion at 15:29


Dear defenderhf59,

Firstly congratulations on the birth of your baby. I am sorry to hear that your experience in ward 68 fell below the standards we would expect. I would be grateful if you could contact me, details below, in order for me to investigate this further.

Kind regards,

Tracy Orr

lead Midwife

PRMH

Tracy.Orr@nhs.scot

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