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"Overall I had a very good experience"

About: Trauma & orthopaedics / Orthopaedic National Treatment Centre

(as a service user),

I have arthritis in both my knees. I first saw a surgeon 13 months ago and was told that i would require a knee replacement. 

About a month ago i met Andrea, a pre assessment nurse who went through a list of questions about my health. She also explained a bit about what to expect when I go in for my operation. After a few days Andrea phoned me just to make sure I was still happy to go ahead and gave me the opportunity to ask any further questions that i had thought of.

When i went in for my surgery I was shown into a small room where a nurse  took my blood pressure and went through some more paperwork. An anaesthetist came in and explained the they prefer to use a spinal medication. This was very frightening as I had assumed I would be out to sleep. On reflection if I had read the material that I got home from the pre assessment I would have been better prepared for that. I was taken through to the ward and prepared to go to the theatre.

I had previous back surgery and because of that they were unable to perform the spinal, thankfully for me at least I was given a general anaesthetic. The anaesthetist was lovely and sympathetic towards the pain they were giving me trying to get the needle in my back.

I woke up back on the ward with post operative pain. The nursing staff were all lovely  and quickly started my pain relief regime to allow my recovery to begin.

I was feeling very dizzy when lying in bed and when the physiotherapist sat me on the side of the bed I didn't feel well at all. She took my blood pressure and it was low so I was put back to bed. I was a bit disappointed as I watched others in the bay getting up and starting to walk.

The following morning they tried again and I managed to get half way to the toilet before feeling dizzy again. The staff was very quick in getting my bed to my side and me back in it. 

The excitement came next. The fire alarm went off. My worry if it was real I couldn't get out. Again the nursing staff stayed calm and moved the beds into a bay further along until the fire service gave the all clear.

I got a visit from the physiotherapist in the afternoon and I got some exercises then I managed to get up and walk with a zimmer frame.

I was allowed to sit up for a while and was encouraged to use the zimmer to get back and forth to the toilet.

The following morning I was assessed by the physiotherapist and was given crutches. I felt more confident on them as I was frightened the zimmer would roll away from me. Once I conquered the dreaded stair I was signed off and said I was allowed to go home.

Over all I had a very good experience. I would like to thank Susan on the dayshift and Mandy and Claire from the night shift, their energy and lightheartedness kept me going. 

My only constructive criticism was the lack of choices for vegetarian meals.

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Responses

Response from Tanya McBain, Charge Nurse, National Treatment Centre (orthopaedics), NHS Fife 7 months ago
Tanya McBain
Charge Nurse, National Treatment Centre (orthopaedics),
NHS Fife
Submitted on 02/12/2024 at 16:40
Published on Care Opinion at 16:40


picture of Tanya McBain

My name is Tanya McBain and I am one of the charge nurses here at the national treatment centre ward. I want to thank you so much for this wonderful feedback. We really appreciate all feedback as this helps us to strive and improve on our service.

I am very sorry that you felt frightened when discussing your anaesthetic, there is information given at pre-assessment and we are working on how we can assist our patients to better prepare for their admission and what to expect.

It is unfortunate that you were not able to have the spinal but glad that you were able to have the general anaesthetic and hopefully have had a great sleep during your operation.

I am pleased to hear that you felt our nursing staff were all lovely and prompt in administering your pain relief to allow you to begin your recovery. I am sorry to hear that you had those dizzy spells throughout the day of and the following morning. Unfortunately this can happen post operatively I am glad that it resolved the following afternoon for you. It is disappointing to see others progress when you are not however our motto is “It is a marathon and not a sprint, every patients journey is different.”

In regards to the fire alarm, I am glad that you felt our staff stayed calm and followed protocol in moving you to another area. This was due to a outside fire and unfortunately the smoke had circulated through our vents. We had a very quick response from all of our staff and the fire brigade arrived very quickly and thankfully gave us the all clear. I know it must have been worrying that you were on the bed but we have protocols in place to evacuate patients who are unable to mobilise in the event of a fire.

I am glad to hear that you progressed with your physiotherapy and were able for discharge home the following day. It is pleasing to hear that you had an overall good experience. I will share all this feedback with our staff who will greatly appreciate this particularly those mentioned.

Thank you for the constructive criticism of the vegetarian meal choices was lacking. I will pass this on to our catering department.

Wishing you all the best for your recovery

Tanya and the NTC team

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