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"Lack of treatment for my dad"

About: General practices in Lanarkshire University Hospital Wishaw / Emergency Department

(as a relative),

My dad’s medication was changed around 6 weeks ago treating high blood pressure and fluid retention. My dad’s health deteriorated, he lost his appetite, energy levels and within 3 weeks couldn’t keep anything down, not even sips of water. Constantly sick. The weight has been dropping off him. He managed to get a doctor's appointment and saw the nurse and was referred straight to A&E.

My dad waited for 9 hours, in and out triage, and finally whilst we waited in the waiting room the doctor came out and said everything was fine go home. I said he’s not fine, was told it would be referred back to GP. Heard nothing, managed to get my dad to see a nurse again (thought it was another doctor's appointment). The nurse looked at my dad’s blood results from A&E and said he shouldn’t have been let go, the notes indicated it was as if he discharged himself. I said that was not the case.

He was referred back to A&E and I met him there after leaving work as I’m extremely worried. My dad was called through for the second time and I was told I couldn’t go with him. He is so ill and I wasn’t allowed, despite him being in a room on his own, when asking why he was discharged on his last visit I was told to contact patient affairs.

When asking what the plan was for my dad, I was told he would be taken off meds and drip and monitored. I asked if that would be on a ward, and was told  40 hours for a bed, so I asked if he would stay in triage alone. Was told I can either go sit in the car park or go home. I said it was ridiculous and I was told to not voice my opinions with the people trying to help my dad.

The lack of empathy and understanding I experienced was disgusting, I feel like I’m watching my dad fade away and no one cares or was even bothered. 

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Responses

Response from Alix Craw, Quality Improvement Team, NHS Lanarkshire 6 months ago
Alix Craw
Quality Improvement Team,
NHS Lanarkshire
Submitted on 04/12/2024 at 17:29
Published on Care Opinion at 17:29


Dear Sarah671,

Thank you for taking the time to provide your feedback. I am sorry to hear of your father's poor experience and would like to apologise for the wait that you encountered and level of care which was provided. This is absolutely not the level of service we would expect for our patients.

I can assured you all feedback is taken seriously in order to improve our services. I will pass on this feedback to those teams involved to ensure this does not happen to your father or any other patients in the future.

Should you wish to discuss this further, please contact the University Hospital Wishaw patient affairs team who can investigate this further for you and get back to you personally.

PatientAffairs.Wishaw@lanarkshire.scot.nhs.uk

Tel no 01698 366 558

Kind regards,

Alix

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