"Tonsils removed"

Dear Jaysz69

My name is Siobhan McIlroy and I am the Head of Patient Experience in NHS Fife. I am sorry for the delay in you receiving a response.

Thank you for taking the time to share your experience regarding your daughter's recent tonsil removal. I am so glad to hear that the staff provided excellent care and support during her procedure.

It’s wonderful to know that you felt the team was attentive and helpful throughout her recovery. Our staff strives to create a comforting environment for both patients and their families, and your feedback reassures us that we are achieving that goal.

Thank you once again for your kind words. We wish your daughter a smooth and speedy recovery, best wishes, Siobhan

Hello

Firstly I would like to apologise for the delay in responding to your lovely feedback.

Thank you so much for taking the time to share you and your daughter's experience you both had within the ENT Head & Neck Unit.

As a team we strive to ensure that our environment is both calming and welcoming for our patients and families as we are very aware of how vulnerable you can feel coming into hospital for a procedure.

I am delighted to hear that we delivered excellent care and that our team was attentive throughout.

It will give me great pleasure in sharing this wonderful feedback to the team here. We wish your daughter well in her recovery.