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"treated in ambulance"

About: Antrim Area Hospital / Accidents & Emergency Northern Ireland Ambulance Service / Emergency ambulance response

(as a relative),

Mum had been unwell for some weeks and the doctor decided she needed to go to A and E for further investigations. I met the ambulance crew at the hospital. Although I appreciate that mum is not a high priority case, I think there has to be a better way to deal with elderly patients with dementia. The increasing confusion and anxiety is horrible to watch each time I go with her. Surely there could be some dedicated hub for their care? 

We spent almost 8 hours outside Antrim hospital in 2 different ambulances but at least she was warm and I could stay with her.  We were glad when we got the all clear to take her home again. 

Although the situation was far from ideal, I do want to say how amazing the ambulance crews were - first of all to Peter and Beau of Coastal Core who were on duty long after their shift, and then to Martin and Susan who also were over their shift. They did a great job with mum - caring, cheerful patient and professional. To Dr Cheng who braved the cold - backwards and forwards to our ambulance  to assess mum...  thank-you for keeping it moving and being kind and thoughtful in your care. 

I hope we do not have to be back at hospital again, but I do want to thank our health service staff who work in difficult circumstances to deliver a high standard of care. 

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Responses

Response from Cathy McCoy, Clinical Service Manager, Emergency Medicine, NHSCT 10 months ago
Cathy McCoy
Clinical Service Manager, Emergency Medicine,
NHSCT
Submitted on 29/11/2024 at 14:37
Published on Care Opinion at 14:37


Dear Blue32

I am sorry for your mums long wait in the back of an ambulance. This is a situation which we find unacceptable. We have build an ambulance off load area for patients such as your mum however it is full of patients waiting on beds in the hospital. We also put recliner chairs in our waiting rooms and along the corridors to also facilitate ambulance off loads however they are frequently in use also.

I am glad your mum was assessed and was able to return home and I will share your thanks with the staff on shift

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Response from Maggie Hamilton, Experience & Involvement Facilitator, Quality, Safety & Improvement, Northern Ireland Ambulance Service 10 months ago
Maggie Hamilton
Experience & Involvement Facilitator, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

The Northern Ireland Ambulance Service (NIAS) Experience and Involvement Facilitator is responsible for developing and delivering high quality, effective services and processes for NIAS Service Users, Carers, their Advocates, the Public and NIAS Staff across Northern Ireland (NI) to facilitate and enable them to fully contribute to and participate in experience and involvement in relation to the NIAS.

Submitted on 05/12/2024 at 20:22
Published on Care Opinion at 20:22


picture of Maggie Hamilton

Good afternoon Blue32,

Firstly, thank you for taking the time to share your experience on the care your mum received. It was heartening to learn how caring, cheerful, patient and professional the ambulance crews were. As an organisation we are committed to consistently show compassion, professionalism, and respect for the patients we care for. I was sorry to learn of your mums long wait in the back of the ambulance. With regards to the wait time we are working with the local EDs to try to ensure that our patients can be handed over to hospital clinical teams as quickly as possible.

I hope your mum is recovering well.

Kind regards,

Maggie

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