Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

A lack of information and care

Posted By melanie20

"A lack of information and care"

About: Kings Cross Health and Community Care Centre / GP Out of Hours

(as a service user),

I went with my mum to the Out of Hours as her blood pressure was 213/135

There was no treatment, which was surprising as this is what I believe to be a hypertensive crisis. It can lead to a heart attack, stroke or other severe complications. Yes, we know that BP can fluctuate according to age etc but there was no advice apart from if it gets worse call 999!! What is worse than that? death? I felt there was complacency from the doctor and we left feeling very anxious. We were advised that the doctor would inform my mum's GP. 

Surely a little compassion should have been the norm? A little reassurance? A bit of a plan going forward and advice to lower BP? It was a total waste of time. Patients are not experts and become anxious at this which itself increases BP, and the lack of information and care was astounding.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Shona Burge, Project Manager, Improvement & Development Service, Angus Health & Social Care Partnership 7 months ago
Shona Burge
Project Manager, Improvement & Development Service,
Angus Health & Social Care Partnership

Support service improvements across the partnership

Submitted on 02/12/2024 at 11:26
Published on Care Opinion at 11:26

picture of Shona Burge

Dear Melanie20, thank you for sharing your feedback. I am sorry that this was you and your mother's experience. We would like this matter to be looked into more fully to understand what happened here and wonder if you would email tay.feedback@nhs.scot providing further details, including your mother's information, to allow us to investigate.

I hope your mother's condition has improved now and that she has seen her GP. I apologise that this was a poor experience with the Out of Hours Service."

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k