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"The service was absolutely flawless"

About: Woodend Hospital / Elective Orthopaedics

(as a service user),

Recently had elective orthopaedic surgery at Woodend hospital. The service I received was absolutely flawless from start to finish!

I was admitted to DoSA where Mel promptly checked me in and got me ready for theatre. Mel was thorough, professional and kind, as were the rest of the staff in DoSA.

The theatre and recovery staff, most of whom I met whilst anaesthetised were also lovely. Dr Kaye and Dr Dodds my anaesthetists and Mr Senthilkumaran my surgeon were outstanding.

Gillian who looked after me in the ward, ensuring I was fed, watered and comfortable whilst providing excellent care and banter!

Overall, I had such a lovely experience being a patient under the care of this team and have sung your praises to anyone who has listened! It was truly a great experience from start to finish and you should all be commended on your hard work and enthusiasm for your jobs.

Thanks again!

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Responses

Response from Alison Mckenzie, Nurse Manager, Orthopaedics & Neurology, NHS Grampian 8 months ago
Alison Mckenzie
Nurse Manager, Orthopaedics & Neurology,
NHS Grampian
Submitted on 02/12/2024 at 14:54
Published on Care Opinion at 14:54


picture of Alison Mckenzie

Dear Aberdeen,

thank you for your kind feedback. I will share this with the teams and I am sure they will be delighted to read your kind words. It is always good for teams to hear they made peoples visits a bit easier. I am glad you had a positive experience in Woodend and hope your recovery is going well.

Kind Regards

Alison McKenzie

Nurse Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Alison Mckenzie, Nurse Manager, Orthopaedics & Neurology, NHS Grampian 8 months ago
Alison Mckenzie
Nurse Manager, Orthopaedics & Neurology,
NHS Grampian
Submitted on 02/12/2024 at 14:54
Published on Care Opinion at 14:54


picture of Alison Mckenzie

Dear Aberdeen,

thank you for your kind feedback. I will share this with the teams and I am sure they will be delighted to read your kind words. It is always good for teams to hear they made peoples visits a bit easier. I am glad you had a positive experience in Woodend and hope your recovery is going well.

Kind Regards

Alison McKenzie

Nurse Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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