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I felt reassured that I was in very safe hands

Posted By AngelP

"I felt reassured that I was in very safe hands"

About: Royal Alexandra Hospital / Day Surgery Unit Royal Alexandra Hospital / Same Day Admissions Unit (SDAU)

(as a service user),

I recently had my gallbladder removed. I was very scared. 

On the day of my surgery I was warmly welcomed to the ward. The ward was very busy on arrival but staff were all professional, friendly and reassuring. I was helped in and seen to by the ward clerk, healthcare support worker and senior charge nurse who were always smiling. 

Theatre staff were lovely and reassuring when it was time to go, and understood my fears- they didn’t make me feel like I was being silly or making a fuss, I felt reassured that I was in very safe hands. In fact, I didn’t want to leave recovery when I woke up. 

I really wanted to say a big thanks to the whole team for taking such good care of me. 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 7 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 09/12/2024 at 11:08
Published on Care Opinion at 11:08

picture of Kevin Torbet

Dear AngelP

Thank you so much for taking the time to share your story with us. We understand that having surgery can be a daunting experience, and we’re so glad to hear that our team was able to provide you with the care and reassurance you needed.

It’s wonderful to know that you felt warmly welcomed and well looked after from the moment you arrived on the ward. Our staff work hard to create a safe and supportive environment for all patients, and your kind words about their professionalism and friendliness will mean so much to them.

Your feedback about the theatre staff’s understanding and compassion is especially heart warming. We always aim to ensure our patients feel valued and heard, and it’s great to hear that their reassurance made such a positive impact on you.

We will make sure your thanks are passed on to the ward team, theatre staff, and everyone involved in your care. Stories like yours inspire us all to continue delivering the best possible care.

We hope you’re recovering well and wish you all the best for the future.

Kind regards

Kevin

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