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Nothings changed

Story from nhs.uk

"Nothings changed "

About: Tameside General Hospital

Nearly 14 hours from leaving the house with paramedics before leaving the hospital. I had presumed head injuries, caused by a blackout in an elderly person would have been some kind of priority, particularly considering the patients complex medical history. Spent multi millions on a refurb but nothing has changed regarding staffing and waiting times. Paramedics had to go searching for a wheelchair, no beds, no trolley, no cubicle for an elderly patient. Was told by a member of staff the department was at beakjng point.

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Responses

Response from Sue Rothwell, Assistant Chief Nurse, Corporate Nursing and Integrated Governance, Tameside and Glossop Integrated Care NHS Foundation Trust 5 months ago
Sue Rothwell
Assistant Chief Nurse, Corporate Nursing and Integrated Governance,
Tameside and Glossop Integrated Care NHS Foundation Trust

Submitted on 27/11/2024 at 14:35
Published on Care Opinion at 14:35

Thank you for the feedback about your recent visit to the Emergency Department. I am sorry you found this to be a negative experience. The department is experiencing significant pressures currently due to an increased number of attendances however, the experience you have described falls below the standards that we aim to provide. Please be assured that your feedback has been reviewed and shared with the leadership team for the department.

Though the experience you have shared was not positive, I would like to thank you for raising your concerns. As an organisation we use all patient feedback to support learning and for continuous improvement.

If you require further assistance regarding your experience or wish to share additional concerns, please feel free to reach out to our PALS and Complaints Team at 0161 922 4466 or via email at palsandcomplaints@tgh.nhs.uk. A team member will be available to assist you in addressing this matter.

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