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The toilets were out of order

Posted By mayje55

"The toilets were out of order"

About: Queen Elizabeth University Hospital Glasgow / Neurophysiology

(as a relative),

Ladies toilets within this building have been out of order for a number of days.  Before that only 2 of the toilets usable, 1 having no door.  There is 1 disabled toilet but always a queue for that. Asked staff if any on the ward we were visiting but only staff toilets.

I take visitor with me who has a disability that requires ‘sudden’ urgencies for toilet & sometimes can never get a lift down.  Yesterday, 2 out of 3 lifts working. Day before only 1 lift working which is also used by staff to transport patients so public can’t use.  It is a long way to main building if urgent to use toilet.  This building is a ‘new’ building & not the old one. 

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 6 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 29/11/2024 at 09:44
Published on Care Opinion at 09:44

picture of Nicole McInally

Dear Mayje55

Thank you for taking the time to share your feedback. I am very sorry for the inconvenience and distress this has caused you and your visitor.

We deeply regret that the ladies' toilets have been out of order for several days, and the lack of a door on one of the usable toilets and for the lifts being out of order. This will be raised with our Facilities and Estates Team, can I just confirm if the building was the Institute of Neurological Sciences, the Neurology Building or the main hospital building.

Thank you

Nicole

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Update posted by mayje55 (a relative)

Thanks Nicole. It is the Institute of Neurological Sciences. 6 days is a long time to be out of order when only 1 other (disabled) toilet usable for all visitors.

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 6 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 29/11/2024 at 13:33
Published on Care Opinion at 13:33

picture of Nicole McInally

Dear Mayje55

Thanks for confirming. I will contact our Estates and Facilities Department.

Take Care

Nicole

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Update posted by mayje55 (a relative)

Hi Nicole,

just an update regarding my post.

Toilets were opened up late Saturday afternoon & open for use all day Sunday.

When visiting Monday morning ladies toilets are once again ‘out of order’.

Once again everyone using Disabled or a quick run up & over to main Ladies toilets.

Can you please report this once again for me.

Sorry, I meant to post this last night.

You would think a plumber could sort this out.

Many thanks

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 6 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 03/12/2024 at 14:20
Published on Care Opinion at 14:20

picture of Nicole McInally

Thanks Mayje55

This has been raised with our Estates Team and I am still waiting for an update.

My apologies for the inconvenience this is causing.

Kind Regards

Nicole

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