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"Extremely poor service "

About: The One Health Group Ltd

One health have Constantly cancelled my surgery expecting me to change dates at the drop of a hat they have communicated poorly and inappropriately with me, there has been poor planning of care, I received medical information given by receptionists who could not give me correct information and not clinical staff, the surgeons were not competent to complete my surgery and did not handle this appropriately so they cancelled hours before the surgery multiple times. I would not recommend you are left with no answers and are expected to re organise your whole life as and when they please

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Responses

Response from The One Health Group Ltd 7 months ago
The One Health Group Ltd
Submitted on 04/12/2024 at 17:07
Published on nhs.uk at 17:08


Thank you for bringing this to my attention. We pride ourselves on exceptional service, and I am sorry your experience hasn’t held up to the high standards we set for ourselves and expect for our patients.

To help us take this further, please can I ask you to contact our Patient Liaison Team on 0114 250 5510 at your earliest convenience so that we can discuss this further with you and reach a satisfactory conclusion.

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