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Treated every person in a warm, friendly way

Posted By corvusem94

"Treated every person in a warm, friendly way"

About: Causeway Hospital / Coronary Care/Medical Monitoring Unit Causeway Hospital / Medical Assessment Unit

(as the patient),

I was admitted to hospital with suspected heart attack / unstable angina. 

The nurses and staff of the CCU were fantastic, utterly professional, knowledgeable and treated every person in a warm, friendly way. This made a huge difference to me personally as I spent nearly 4 weeks in the hospital a few hundred miles away from my home. (I had taken an attack on a brief holiday break, and Causeway was the nearest hospital).

The doctors were also brilliant and treated me with utmost care and friendliness. They did exactly what they said they would do, if I needed a particular scan, it happened quickly.

Thank you to all the staff there, both day and night shifts, cleaners etc included. The staff are what makes the hospital, quite frankly, the best I have stayed in. 

I was transferred to a side ward in the MAU due to a possible exposure to COVID (I wasn't. Tested 10 days negative). 

The staff here were excellent, led by Patricia, I was mostly attended to by Claire, Charlotte, Caelan, and numerous others that I cannot recall the names of. Everyone was fantastic, a real credit to the hospital. I was dealt with in a friendly, warm, fashion whilst also in a very professional way. The staff were great in keeping my spirits high, I was alone in a side way, far from home. Thank you MAU!

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Responses

Response from Nicky Butcher, Assistant Clinical Services Manager, Medicine, Dermatology and Medical Photography, NHSCT 7 months ago
Nicky Butcher
Assistant Clinical Services Manager, Medicine, Dermatology and Medical Photography,
NHSCT

Submitted on 26/11/2024 at 12:59
Published on Care Opinion at 12:59

Hi corvusem94,

My name is Nicky Butcher, assistant clinical services manager at Causeway Hospital, covering CCU.

I am sorry to hear that you have been unwell, and can appreciate that this has been a difficult time, particularly when you are not near home.

I appreciate you taking the time to share your experience, and your lovely feedback.

Teams are under immense pressure, but I am delighted to hear that they are delivering such good care.

I will ensure that I share your lovely feedback with the teams.

Wishing you a speedy recovery.

Nicky.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Karen Sheridan, Assistant Clinical Services Manager, Medicine and Emergency Medicine Causeway Discharge Lounge, DAU, Phlebotomy, Medical 2, MAU, NHSCT 7 months ago
Karen Sheridan
Assistant Clinical Services Manager, Medicine and Emergency Medicine Causeway Discharge Lounge, DAU, Phlebotomy, Medical 2, MAU,
NHSCT

Submitted on 26/11/2024 at 13:48
Published on Care Opinion at 13:48

Dear corvusem94,

My name is Karen Sheridan, Assistant Clinical Services Manager for Causeway MAU.

Thank you very much for taking the time to leave such positive feedback from your hospital stay in MAU. The staff strive to provide the highest standards of care for patients and I'm really pleased this has been your experience. It must have been a worrying time for you, especially being far from home and I'm happy the staff were able to able to help keep your spirits up!

I will pass on your kind words to Patricia, the ward manager, and all the MAU staff, I know they will be delighted to hear it.

Wishing you well in your recovery.

Best regards,

Karen.

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Update posted by corvusem94 (the patient)

Hi Nicky,

Please pass on my sincere thanks to both CCU and MAU staff. For some reason, the above seems to be my 2 separate posts about both departments, joined together. The staff listed are all MAU.

From a CCU perspective I’d like to thank Toni, Laura, Karen, Cindy, Shannon, and many others whose names I can’t recall. They helped physically and mentally over my stay. I cannot thank them enough.

Thanks again

Response from Linda Saunders, Interim Manager, Corporate Services, Causeway, NHSCT 7 months ago
Linda Saunders
Interim Manager, Corporate Services, Causeway,
NHSCT

I currently manage the Domestic and Catering Teams in Causeway Hospital.

Submitted on 26/11/2024 at 15:52
Published on Care Opinion at 16:30

Good Afternoon corvusem94,

My name is Linda Saunders Interim Manager for Catering and Domestic Staff here in Causeway Hospital.

Sorry to here you have been unwell and so far from home.

I would like thank you for taking the time to share your positive experience of Causeway Hospital Domestic Team. It is really appreciated.

Your feedback will be shared with the domestics on the Wards and at the Team Brief.

Wishing you well in your recovery

Yours sincerely

Linda Saunders

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Response from Nicky Butcher, Assistant Clinical Services Manager, Medicine, Dermatology and Medical Photography, NHSCT 7 months ago
Nicky Butcher
Assistant Clinical Services Manager, Medicine, Dermatology and Medical Photography,
NHSCT

Submitted on 26/11/2024 at 17:11
Published on Care Opinion at 17:11

Hi corvusem94,

am not sure how this happened, that your 2 separate responses were joined.

I will pass onto the team in CCU, again, much appreciated.

Nicky.

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