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The need to change an appointment and then attending the hos...

Posted By Catherine573

"The need to change an appointment and then attending the hospital for blood tests"

About: West Glasgow Ambulatory Care Hospital (Yorkhill) / General Medicine

(as a service user),

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Firstly, I had to contact the appointment helpline to change an appointment time, Katie answered and was incredibly helpful by changing my appointment and providing me with an appointment the following day.

I then attended Clinic B at Yorkhill Hospital for blood tests and was greeted and welcomed by Audrey who displayed kindness to every single patient who attended the reception desk, she was delightful.

Then once in Clinic B, my bloods were taken by Sharon, who had a gentle, considerate manner and very quickly collected my blood sample. 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 6 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 05/12/2024 at 14:05
Published on Care Opinion at 14:05

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picture of Kevin Torbet

Dear Catherine573

Thank you for taking the time to share your positive experience with us. We’re so glad to hear about the excellent care and support you received throughout your journey, from booking your appointment to having your blood tests done at Clinic B.

It’s wonderful to know that Katie was able to assist you promptly and effectively, and that Audrey’s kindness made you feel so welcomed at the reception. We’re also delighted to hear how Sharon’s gentle and considerate approach helped make your blood test as quick and comfortable as possible.

Your kind words reflect the dedication and compassion our teams strive to provide every day. We’ll make sure your lovely feedback is shared with Katie, Audrey, Sharon, and the wider Clinic B team. It will mean so much to them to know their efforts made a difference to your experience.

Thank you once again for your kind message, and we wish you all the best in your ongoing care.

Kind regards

Kevin

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