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Looked after my daughter and me so well

Posted By Amanda72

"Looked after my daughter and me so well"

About: University Hospital Wishaw / Emergency Care University Hospital Wishaw / Paediatrics wards (19 & 20)

(as a parent/guardian),

Can't thank the staff in Wishaw A&E and Paediatric ward enough. My 2 month old daughter ended up with RSV and required to be put on high flow oxygen, however Wishaw didn't do that as they only had the machines in Neonatal. There was no beds in the whole of Scotland so we had to stay at Wishaw and the staff had to be trained on how to use the high flow oxygen machine but they were all amazing especially Fiona and looked after my daughter and me so well. Thank you so much

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Responses

Response from Annie Campbell, Senior Charge Nurse, W19, North Lanarkshire Health & Social Care Partnership 7 months ago
Annie Campbell
Senior Charge Nurse, W19,
North Lanarkshire Health & Social Care Partnership

Submitted on 26/11/2024 at 13:27
Published on Care Opinion at 13:27

Hi Amanda72,

Thank you so much for your lovely feedback at what must have been a very stressful time for you and your family. I am delighted that you felt so well looked after and will feed this back to all of the team, especially Fiona. I hope your daughter is recovering well at home and back to her herself soon.

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Response from Laura Jack, Service Manager, Specialist Children's Health Services Unit, North Lanarkshire Health & Social Care Partnership 7 months ago
Laura Jack
Service Manager, Specialist Children's Health Services Unit,
North Lanarkshire Health & Social Care Partnership

Submitted on 27/11/2024 at 15:12
Published on Care Opinion at 15:12

picture of Laura Jack

Hi Amanda72,

Thanks so much for taking the time to get in touch - it was so lovely to meet you and your wee one. I'm so glad we got to see you before you went home and she was feeling better.

I know the staff (Annie and Fiona in particular) will be delighted with your feedback and I'm so glad you felt well looked after.

Have a fantastic Xmas when it comes with your little one's:-)

Take care

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Response from Faith McCrea, Service Manager, Emergency & Medical Services, University Hospital Wishaw, NHS Lanarkshire 7 months ago
Faith McCrea
Service Manager, Emergency & Medical Services, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 04/12/2024 at 11:55
Published on Care Opinion at 11:55

Dear Amanda72

First of all, I am sorry to hear that your wee 2 month old daughter required to attend the Emergency Department here at University Hospital Wishaw however I am delighted to read your lovely comments in relation to the care she received.

I will ensure this is fedback to the clinical team who strive to deliver exceptional person centred care every day for our patients and their relatives.

I have no doubt that this was a very worrying time for you and I hope that your daughters health is improving

Best wishes

Faith

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