"I felt belittled and like I was doing something wrong"

We took our child to Aberdeen A+E with a rash on their groin and bottom.

We had seen a gp earlier in the week and a swab was taken and cream given (this was after several visits to pharmacist) no results from swab back. No improvement and was getting progressively worse and child was unable to sleep due to being in severe pain (even after meds) tried calling nhs 24 but were unable to even get through due to high volume of calls.

Took child up to A+E we were there for a short while, while there we saw 3 members of staff. The last staff member was happy to send us home as they don't treat nappy rash with creams or anything for skin, said it's fredrick street we needed to go to.

I explained we had tried nhs 24 and my child is suffering, they went on to tell us nhs 24 would call us so we could get a gp appointment.

I am a nurse myself and I knew my baby did not just have nappy rash, I challenged them and was reassured nhs 24 would call, which they never did.

Not once did a a higher member of staff in A+E look in on my child. I Took my child to our own gp, Child is now on oral antibiotics and a steroid cream for a bacterial infection. Even our gp was shocked at our treatment.

I felt belittled and like I was doing something wrong taking my child there, my mum instincts were right, there is an infection and it needed proper treatment!!!

Very disappointing.