"There attitude was appalling"

Attended A&E with my daughter following a night of her screaming in pain with a pain in her lower right stomach, I’m normally unphased by these but following sending her to school and being advised to get it check out for piece of mind we made the trip to RAH A&E, I was checked in by a lovely staff member, the place was busy which is fine understandably waited under an hour to be triaged.

The staff members attitude, that then saw us, was appalling, my daughters stomach appeared to be doing better following the wait in the waiting area, obs were taken which also appeared okay. However I was then told that we weren't supposed to come here with a child and should have gone to our GP who would send us to QEUH Children's Hospital.

I was not informed of this on my arrival therefor how was I suppose to know this? They then advised they was going to check everything with another staff member and left the room for a brief stint to come back and advise this was non urgent and if she got stomach pain again to go to our GP as the hospital is busy due to winter pressure. I’m a nurse myself I understand it’s busy however if it was such a big deal then why is this not communicated to us upon arriving at the hospital. 

I get it staff are busy but there attitude was appalling and they made my 9 year old daughter feel like she’s wasted everyone’s time and following on from leaving A&E she’s been in tears upset.

I hope they will be more considerate to the way they speak to people next time because quiet frankly it was shocking made to feel like an idiot for something that wasn’t communicated to me!