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"My positive experience after changing to a new MS consultant"

About: University Hospital Hairmyres / Neurology

(as a service user),

I changed to a new MS consultant closer to home and I feel it is the best move that I have made in 20 years. I came away from the meeting on cloud nine. I felt listened to and it was a breath of fresh air to meet my new consultant and my husband felt the exact same way as me. I feel I now know how I got it and though not guaranteed I am pretty confident of the source and how long I have actually had it. I feel I am at peace knowing it was nothing that I done to myself and it is just one of those things that can happen to you in life. I feel I got to know my new consultant more in half an hour than my old consultant in 20 years. I am feeling so positive and all we ask for is hope to keep us going.

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Responses

Response from Eileen McGinley, Improvement Advisor, Quality Directorate, NHS Lanarkshire 7 months ago
Eileen McGinley
Improvement Advisor, Quality Directorate,
NHS Lanarkshire

assists with admin of Care Opinion in NHS Lanarkshire. requires access to all NHS Lanarkshire stories

Submitted on 09/12/2024 at 19:15
Published on Care Opinion at 19:15


Dear Christina562

Thank you for sharing your experience on Care Opinion.

After what has clearly been a worrying time for you, I am delighted that you are 'feeling on cloud nine'. It is so important that patients feel listened to, and that you now feel 'at peace'. It's great to hear you feeling so positive. I will pass on your lovely comments to the neurology team in Hairmyres, and I'm sure the consultant will be delighted to know they have made such a positive impact in such a short period of time.

Take care and best wishes

Eileen

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