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"They are all super"

About: The Ulster Hospital / Emergency Department The Ulster Hospital / Radiology

(as a service user),

Well done to all the staff in Paeds A&E! I want them to know how super they are. I attended recently with my baby, was seen quickly and triaged by the Deputy Sister in charge who was clearly very experienced. Short wait of a hour later seen by a fantastic Doctor who (despite being the only doctor covering) was so professional, knowledgable and kind. She listened to my concerns, assessed my son quickly, and put a plan of care in place.

Staff in Xray were also just fantastic and just lovely to deal with. My son had his chest xray really quickly.   He was discharged home a few hours later a much happier baby and me as a much less concerned and reassured mother.

It’s flu/covid/RSV season so staff were working to capacity and under pressure. Despite this the service was 10/10

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Responses

Response from Jennifer Nicholson, Lead Nurse - Emergency Care, Emergency Medicine - A&E, South Eastern Health and Social Care Trust 7 months ago
Jennifer Nicholson
Lead Nurse - Emergency Care, Emergency Medicine - A&E,
South Eastern Health and Social Care Trust
Submitted on 26/11/2024 at 12:23
Published on Care Opinion at 12:23


Hi papapx98

Thank you for taking the time to tell us of your recent experience when you attend the paediatric area of our ED with your baby. We very much appreciate your positive comments and acknowledgment of the care you received. I will pass on your kind comments to the staff who will be pleased to receive them.

We hope you and your baby is doing well.

Kind regards

Jenny

ED Lead Nurse

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