Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Everyone was fantastic

Posted By LD2222

"Everyone was fantastic"

About: NHS 24 / NHS 24 (111 service) Royal Alexandra Hospital / Accident & Emergency Royal Alexandra Hospital / Radiology

(as the patient),

I just wanted to share feedback on the care and attention I received at the RAH.

From all staff at NHS 24, to the Emergency Department at the RAH in Paisley, right through to the ward staff. 

Thank you for looking after me. Everyone was fantastic! 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Laura M, Patient Experience Officer, Nursing and Care, NHS 24 11 months ago
Laura M
Patient Experience Officer, Nursing and Care,
NHS 24

Submitted on 26/11/2024 at 14:43
Published on Care Opinion at 14:43

Dear LD2222

Thank you so much for sharing your story on Care Opinion. I am sorry to learn you had cause to contact 111 and I do hope you are now feeling much better.

I am delighted to read that you were looked after so well by the staff at the Royal Alexandra Hospital and by NHS 24, I reply on behalf of NHS 24.

If you wish to share some more information with me, then I could identify the staff who managed your call to NHS 24 and share your kind words and Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk

Thank you again for sharing your experience.

Kind regards

Laura

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 10 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 03/12/2024 at 11:32
Published on Care Opinion at 11:32

picture of Kevin Torbet

Dear LD2222

Thank you so much for taking the time to share your positive feedback about the care you received at the Royal Alexandra Hospital. We are delighted to hear that your experience was so positive.

It’s wonderful to know that everyone you encountered provided fantastic care and attention. Feedback like yours means a great deal to our staff, and we will ensure it is shared with the teams involved.

We are committed to providing the best possible care for all our patients, and your kind words are a testament to the hard work and dedication of our staff.

Thank you again for your thoughtful message. We wish you all the best for your health and well being moving forward.

Kind regards

Kevin

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k