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"She has always been respectful and very easy to talk to"

About: Family Support Hubs / Family Support Hub - East Kilbride

(as a parent/guardian),

I had a meeting with a Social Worker named Jacqueline a couple of weeks ago, where we discussed concerns that had been brought up to her about my Daughter.

She told me in person what the concerns were and she gave me the opportunity to address everything. I know how busy Social Workers can be, but she took the time to speak with me and I never felt like she was rushing to finish our meeting, which I really appreciated.

We ended our meeting on a positive note, and I told her I would get documents to her. When I emailed her and asked for another meeting, she was happy to meet with me again.

This was my first time working with a Social Worker, and I honestly have to say, I am glad it was Jacqueline. It’s very clear when speaking to her that she loves her job, and genuinely cares about others. She has always been respectful and very easy to talk to.

My Daughter is always my number one priority and I always want what is best for her. I felt like Jacqueline also cared about her and what was best for her, which means a lot to me as a parent. She has been wonderful to work with, and I genuinely really appreciate everything that she has done for my Daughter and I.

Thank you! 

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Responses

Response from Susan Cuthbert, Team Leader, Family Support Hub - EK, South Lanarkshire Health & Social Care Partnership 5 months ago
Susan Cuthbert
Team Leader, Family Support Hub - EK,
South Lanarkshire Health & Social Care Partnership
Submitted on 26/11/2024 at 22:01
Published on Care Opinion at 22:01


Nicole M,

Thank you so much for taking the time to share your thoughts of your experience with regards to the support that Jaqueline was able to offer you from East Kilbride Family Support Hub.

It must have been emotionally difficult to hear that an agency had expressed concerns and for you and your daughter to be involved with Social Work for the first time. I am glad that Jacqueline was able to allow you time to give your view point and resolve the matter completely with respect to you and your daughter.

I will share your positive thoughts with Jaqueline and the team as we reflect on making sure we provide the best service we can.

I hope this finds both you and your daughter well and wish you both all the best in the future.

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