Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Exemplary care and compassion

Posted By DollyMixtures

"Exemplary care and compassion"

About: Royal Infirmary of Edinburgh at Little France / Cardiology & Coronary Care Unit Royal Infirmary of Edinburgh at Little France / Clinical haematology Royal Infirmary of Edinburgh at Little France / Endoscopy Royal Infirmary of Edinburgh at Little France / Renal Medicine Scottish Ambulance Service / Emergency Ambulance Victoria Hospital / Accident & Emergency Victoria Hospital / Cardiology Victoria Hospital / Renal

(as a service user),

I would like to commend the services and staff of the following Victoria hospital A&E, Renal and Coronary teams, the ambulance service for the prompt care , treatment and attention received during my recent stay following my heart attack. Due to complex issues I was transferred to Edinburgh Royal Infirmary to have stents fitted and again the treatment was exemplary and swift, thanks to the Hemophilia, Coronary, Haemotology and Renal teams.

A few days after my return home I suffered a bleed in my stomach / bowel, the prompt action of the ambulance crew had me back directly to Edinburgh where the same teams plus the endoscopy team were able to diagnose and rectify the problem.

Laid out like this it all looks so simple now. Far from it took skill complex equipment and training to accomplish this in a short time.. But more importantly it took the dedication and commitment of staff of the various departments to closely cooperate over and beyond there normal boundaries to arrive at a successful conclusion.

Again many thanks to all staff for their exemplary care and compassion.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Michelle Jack, Associate Nurse Director, Royal Infirmary of Edinburgh, NHS Lothian 5 months ago
Michelle Jack
Associate Nurse Director, Royal Infirmary of Edinburgh,
NHS Lothian

Submitted on 22/11/2024 at 16:55
Published on Care Opinion at 16:55

picture of Michelle Jack

This sound like you have had a really difficult time. Thank you for taking time out to write to us. We are grateful for this feedback and I will share it with the teams involved. I hope you are now recovering and taking it easy.

thanks again.

michelle

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Stephanie Doolan, Interim Clinical Nurse Manager, Medical Directorate, NHS Fife 5 months ago
Stephanie Doolan
Interim Clinical Nurse Manager, Medical Directorate,
NHS Fife

Submitted on 22/11/2024 at 18:47
Published on Care Opinion at 18:47

Dear DollyMixtures,

Thank you for taking time out to write to us on care opinion today. It sounds like this has been a really difficult time for you. I hope you are recovering well now.

We are always grateful to receive such kind, wonderful feedback.

I will share your feedback with the cardiology team.

thank you again.

Best wishes.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Esther Davidson, Senior Charge Nurse, Accident & Emergency, NHS Fife 5 months ago
Esther Davidson
Senior Charge Nurse, Accident & Emergency,
NHS Fife

Submitted on 25/11/2024 at 08:26
Published on Care Opinion at 08:26

Would firstly like to say thanks for taking the time to give such positive feedback, when you are clearly experiencing a really difficult time.

I hope you are now on the way to recovery and I am glad you feel looked after.

Esther

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Angela Glancey, Clinical Nurse Manager, Medical Directorate, NHS Fife 5 months ago
Angela Glancey
Clinical Nurse Manager, Medical Directorate,
NHS Fife

Submitted on 25/11/2024 at 10:26
Published on Care Opinion at 10:26

picture of Angela Glancey

Dear DollyMixtures

Thank you so much for getting in touch and taking the time to give us all such positive feedback. I hope you are feeling better now, it has been a difficult time for you.

As my colleagues have mentioned, it is great to hear we all worked together to ensure you received the care you needed in the right place and as a team we were able to provide that.

Thank you again

Best wishes

Angela Glancey

Clinical Nurse Manager

Acute Services Medical Directorate

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Alan Martin, Clinical Development Manager, National Operations, Scottish Ambulance Service 5 months ago
Alan Martin
Clinical Development Manager, National Operations,
Scottish Ambulance Service

Submitted on 26/11/2024 at 11:29
Published on Care Opinion at 11:29

picture of Alan Martin

Dear DollyMixtures,

Many thanks for taking the time to share your feedback here on CareOpinion. I am so sorry to read about what happened to you, that sounds terrifying. I do hope that you are feeling better. It is great to hear positive stories about the work our wonderful staff provide.

If you wish I can pass on the feedback to the crews directly. To do so we would need to know the date, time and address that the Ambulances attended and your name. This information can be sent to sas.feedback@nhs.scot for the team to pick up. If you do decide to do this, would you be so kind as to make reference to your CareOpinion username so that the team can easily locate your story and share it with the crew.

I wish you all the very best and thanks again.

Kind Regards

Alan

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Louise Bell, Clinical Nurse Manager, Cardiology and Cardiothoracic Surgery, NHS Lothian 5 months ago
Louise Bell
Clinical Nurse Manager, Cardiology and Cardiothoracic Surgery,
NHS Lothian

Submitted on 27/11/2024 at 12:47
Published on Care Opinion at 12:47

It sounds like you have had a very difficult time. Thank you so much for providing this feedback which I will ensure is shared with the teams. It will be gratefully received.

Please take care and hope your recovery is progressing well.

Kind regards

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k