"Absolutely every member of staff went above and beyond"

Hi Nicky789, my name is Shona and I work within Angus Health & Social Care’s Improvement & Development Service. I was so touched to read your story, thank you for sharing. It must have been difficult to do this at such a heart-breaking time for you and your family. Getting this lovely feedback from you is invaluable to our services so they can be reassured they are doing the best for families at such times. I am so glad you felt well looked after and comforted by everyone. Thank you for mentioning all the staff in ward 2 at Arbroath Infirmary, we will ensure they all get to read your story and someone from the ward will also respond in due course. Thank you too for specifically mentioning Fiona, Adrian, Dawn and Emma & Charlie from nightshift as I say it will be reassuring for them to know they helped you. I wish you and your family well and hope you find comfort in your memories of Mum.

I am so very sorry for your loss. Thank you for your kindness in taking time to share your feedback at this sad time.

Family feedback directly influences & re-enforces our approach to end of life care here - to the person-centered care we offer our patients & importantly how we support families facing loss.

As I discussed with you ... it's such a privilege as nurses to be involved during what we know to be a terribly sad yet somehow special time. We truly understand how important the time you had with your Mum was as she approached the end of her life - we absolutely want to get this care right.

In leading the team, I was deeply moved to hear you & your sister discuss the compassion, dignified & respectful care & professional support you & your family experienced as we cared for your Mum in her last days of life. I’m so pleased to know it made a difference ... the team do indeed often go the extra mile because it’s important & it matters.

I have shared your feedback with the individual staff named & also all of the nursing team including the domestic support team too. I know it means a great deal to them all to hear how their care giving was valued by you & your family. Many of the team commented on how close & loving you all were as a family with your Mum & Dad, that love & genuine compassion for each other’s needs was lovely for us to experience too.

Thank you for sharing you experience of care via Care Opinion.

Hello Nicky789

As the Senior Nurse for the service can I also thank you for taking time to share your feedback regarding your experience in the medical unit at Arbroath Infirmary.

As you will have read from the previous comments we are grateful to know the team of staff looking after you and your mum had the correct skills to ensure you felt supported and cared for. Staff were so touched to hear your comments and I am so pleased we could make what is a very difficult time as a family to go through easier to bear.

thank you again

Dorothy Duncan