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"The entire team were absolutely wonderful"

About: General Surgery / Elective Surgery (Ward 7 & 8)

(as a service user),

I was recently admitted to Ward 7 for gallbladder removal, and I’m pleased to say the experience went smoothly from start to finish. The entire team, from the ward staff to the theatre staff, were  absolutely wonderful. A special thanks to my surgeon, Mr. Zino, and the anesthetist, who was equally fantastic—though, unfortunately, I can’t recall his name.

One staff member who truly stood out was Molly, the Health Care Support Worker. She went above and beyond to care for everyone in my bay, demonstrating compassion, dedication, and a remarkable ability to excel in her role. Molly is an absolute credit to the ward, and I can’t thank her enough for making my stay so much easier.

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Responses

Response from Paula Michie, Senior Charge Nurse, Surgical Care Division, NHS Tayside 7 months ago
Paula Michie
Senior Charge Nurse, Surgical Care Division,
NHS Tayside
Submitted on 22/11/2024 at 15:58
Published on Care Opinion at 15:58


Dear waltzdw34,

Thank you for taking the time to provide feedback on care opinion.

I am very pleased that your experience was a positive one, and I would like to thank you for your kind words. As a team, we strive to provide our patients with a caring and professional service, and I will share your lovely feedback with everyone.

I will also ensure that Molly is made aware of your comments - she is a valued member of the ward team and I'm sure she will be delighted.

We wish you well for your continued recovery.

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Response from Kerstin Poppe, NHS Tayside 7 months ago
Kerstin Poppe
NHS Tayside
Submitted on 22/11/2024 at 16:29
Published on Care Opinion at 16:29


Dear Waltzdw34

Thank you for your lovely feedback. I will share this with our team in theatres.

Very much appreciated. Wishing you a speedy recovery.

Kind Regards SCN Kerstin Poppe

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