"Lacking compassion or common sense"

Where do I start! I’ve been registered with many practices in my lifetime and Delamere is without a doubt the most disorganised, shambles of a practice. I do think I’m alone in this opinion as Google reviews show.

1. It’s impossible to get an appt within a few weeks. I asked for a priority appointment and given one 3 weeks away!

2. No compassion - I asked for a priority appointment as extremely unwell and distressed. Received no communication other than a text message advising of an appointment in 3 weeks time.

3. Lacking relevant info - made an appointment but do not advise who it is with so I then have to fill in yet another form to find this basic information out. Would be so simple for the practice to add this info.

4. Previously I’ve been advised of a face to face appointment but on attending the practice been advised it was a telephone appt. What’s worse is that reception acted like it my mistake!!! Ok for me as I live a few mins from the surgery but I’ve witnessed them doing the same with elderly patients whom cannot easily attend the surgery. No apologies for confusion caused to patients.

5. Online services is next to useless- they’re not fully setup with Patient Access or NHS App. I went into register and they asked for ID - they set me up with NHS. App but then compared to a friends whom could see so much more options like test results. I asked the practice why mine wasn’t there and they made me come into the surgery with ID again before they would enable it.

6. When I made a complaint about being miss prescribed medication it took the practice nearly a year to respond despite multiple chasers. On the reply the doctor did not address my issues properly and just came across as arrogant and out of touch. So far due to my condition I’ve not the energy to take it back on given the practices lack of ownership of the issue.

On a positive note two doctors I have seen have been good , Dr Shaikh and Dr Kidane. The hardest bit is trying to get to see them!!