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Like a lottery of where the patient would end up

Posted By pageryj54

"Like a lottery of where the patient would end up"

About: Royal Alexandra Hospital / Accident & Emergency Royal Alexandra Hospital / Acute Medical Unit (Ward 2) Vale of Leven General Hospital / Minor Injuries Unit

(as a friend),

My partner was at Vale Leven Hospital and the staff and medical team were excellent and kept me informed of what would be happening.

My partner was then transferred from The Vale Leven Hospital to the RAH A&E department where he was there for an almost a day.  But during the overnight period after I had left the hospital he was transferred from the A&E to the AMU  Ward at the RAH.  I had a telephone call from him to say he’d been moved to a different ward.  

Why on earth can’t  someone pick up a phone and call the next of kin to let them know they have moved the patient.  It’s stressful enough having to go to these hospitals.  But to keep arriving and the patient is moved makes the situation even more stressful. 

Or at the very least make it abundantly clear that you are probably going to have to track down your loved ones every time you arrive at the hospital. It was like a lottery of where the patient would end up at the end of each 24 hour period.  

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 7 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 26/11/2024 at 15:37
Published on Care Opinion at 15:37

picture of Nicole McInally

Dear Pageryj54

Thank you for sharing your feedback regarding your partner's recent experience at the Vale of Leven Hospital and the Royal Alexandra Hospital (RAH). We are pleased to hear that the staff and medical team at Vale of Leven Hospital provided excellent care and kept you well-informed.

However, we are deeply sorry to learn about the communication issues you encountered during your partner's transfer to the RAH. We understand how stressful it can be to navigate hospital visits, and I apologise for the lack of communication regarding your partner’s ward transfers.

Thank you for bringing this to our attention and this will be discussed with the staff. I hope your partner is feeling better.

Kind Regards

Nicole

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by pageryj54 (a friend)

Thank you for your response. Whilst I understand how difficult it is to manage the moving target of beds. Since my partner has been here he has moved wards three times. Not once has anyone at the hospital attempted to make any effort to call me at all. I specially as he was being discharged today, now have been sitting in a room for four hours waiting for medication for his discharge.

Just very, very, very disappointed that the organisation seems to have such little respect for relatives and loved ones.

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