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I felt safe and was reassured

Posted By Amci59

"I felt safe and was reassured"

About: Inverclyde Royal Hospital / Endoscopy

(as a service user),

Lovely initial welcome by reception staff today.

All very organised and received great care and excellent communication. From initial pre screen checks and having procedure I felt safe and was reassured throughout.

Thankyou to all the team involved Siobhan, Sharon, Jane. 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 7 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 29/11/2024 at 09:36
Published on Care Opinion at 09:37

picture of Kevin Torbet

Dear Amci59

Thank you for taking the time to share your positive experience with us. We’re delighted to hear that you felt welcomed, safe, and reassured throughout your visit. It’s wonderful to know that our reception staff provided a friendly and organised start to your journey and that the team maintained excellent communication and care throughout your procedure.

We’ll make sure to pass along your kind words to Siobhan, Sharon, Jane, and the rest of the team involved in your care who I'm sure will be thrilled to know their efforts made a difference.

Kind regards

Kevin

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