Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Removal of suspicious skin lesion

Posted By Patient nurse

"Removal of suspicious skin lesion"

About: Crosshouse Hospital / Dermatology

(as the patient),

Today I was scheduled for an excision biopsy of a lesion on my leg.i was nervous and scared

As soon as I arrived I was greeted by a lovely nurse practitioner called Julie and a lovely healthcare assistant ( so sorry I forgot name ) . They were just so kind and supportive. they answered all my questions. Put up with my anxiety chat throughout the procedure which was done with a local anaesthetic.

Julie is very skilled at her job.her suture skills are just brilliant. I honestly can't fault her .it's impressive .Both Julie and her colleague were very professional clearly brilliant at their job under a very pressured work load.

I know from working in the trust that dermatology are under extreme pressures with long waiting lists. I can honestly say the girls never showed it .

They deserve medals. Please pass on to them my very huge appreciation for all the care they gave. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 6 months ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 26/11/2024 at 15:33
Published on Care Opinion at 15:33

picture of Pamela Gibson

Dear Patient nurse

Thank you for taking the time and trouble to share this lovely feedback about the care provided by the Dermatology Service at University Hospital Crosshouse

I am sorry to hear that you had to attend the hospital for the removal of suspicious skin lesion. This must have been quite an anxious time for you. It is however reassuring to know that you received such professional and supportive care from our staff whilst you were under our care. This is a lovely example of the patient centred care that we strive to provide.

Our staff really appreciate receiving feedback from their patients and it will be my pleasure to share your kind comments with the wider Dermatology Team and with Julie and her healthcare assistant in particular.

Please accept my best wishes for your ongoing recovery and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Lorraine McFarlane, Senior Charge Nurse, Dermatology, NHS Ayrshire & Arran 6 months ago
Lorraine McFarlane
Senior Charge Nurse, Dermatology,
NHS Ayrshire & Arran

Submitted on 27/11/2024 at 13:07
Published on Care Opinion at 15:28

Dear Patient Nurse,

thank you for taking the time to share your experience and leave positive feedback for the staff. I am sure your comments will help reassure other patients who maybe anxious about attending for a biopsy in the future.

Julie and the staff will be delighted when I share your comments with them. The team work very hard every day and we appreciate your kind words and are pleased to hear you received such a positive and reassuring experience.

I hope your biopsy wound is healing well and wish you a speedy recovery.

Best wishes

Lorraine McFarlane

Acting Senior Charge Nurse

Dermatology

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k