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"Excellent Care from Doctor"

About: Liberty Bridge Road Practice

I am extremely grateful to Dr T. L. for the consultations, care and information sent in the last couple of months. I have a number of issues. From our first consultation, Dr T. L. was efficient while patient, and took the time to really listen. He took everything I said seriously, showed genuine care, asked helpful questions, was willing to explore different possibilities and was connecting the dots. He made me feel comfortable enough to discuss things with him that I have not discussed with a medical professional before for fear of not being taken seriously or how I would be viewed. Although I have had to leave the surgery because I have moved out of the area, the sensitive, insightful, clear way in which he handled my consultations and care has given me the confidence to continue seeking the support I need with my new surgery. I am so thankful that I encountered him during this challenging stage in my health and wellbeing journey. Thank You. Ms Armartey

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Responses

Response from Liberty Bridge Road Practice 4 months ago
Liberty Bridge Road Practice
Submitted on 13/01/2025 at 16:25
Published on nhs.uk at 16:25


Dear Ms Armartey.

Thank you so much for sharing your thoughtful feedback. We’re incredibly grateful to hear about your positive experience with Dr. T.L. It’s wonderful that he was able to provide not only the care and attention you needed but also the comfort and support to discuss things that have been difficult in the past. We understand how important it is to feel truly listened to and respected, and we’re glad Dr. T.L. was able to offer that. While we’re sorry to see you go, we’re pleased that your experience has helped empower you to continue seeking the support you need. Thank you again for your kind words, and we wish you all the best with your new surgery.

Kind regards

Jess Kaur - Practice Manager

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